FAQ

FREE & FAST DELIVERY. RECEIVE YOURS IN JUST 2-4 WORKING DAYS!
Shop with confidence. Learn more about ordering online with Kickpack Singapore.

If you're unable to find an answer to your question below, please email your enquiry to hello@kickpack.sg with your mobile number, and you should hear from us within 12 hours. Be sure to also check your junk/bulk folder.

Q: You won't last one day!
Look below and think again!

Our cardboard foosball table and table tennis are strong

We're specially developed double corrugated cardboard, cleverly combining with a patented folding technique for amazing strength and stability. Know what? Our Kartoni over at TANGS Orchard (Level 4) has been surviving kids, teens and adults since June 2016... and is still standing strong! ;-)

Q: How will my order be delivered?
Each item comes in an outer protective box to prevent damage during delivery. Within this box is the cardboard carry case which contains all the parts. Easily assemble your Kartoni foosball table or Tennino table tennis with the included assembly instructions in pictures. No glue, screws or tools necessary!

Q: Can the delivery personnel assemble my games for me?
Delivery personnel cannot assemble your items or have a game with you due to their very hectic schedules.

Q: Are your prices inclusive of Goods and Services Tax (GST)?
Yes, all prices shown include GST.

Q: What online payment options do you support?
Easily and safely pay using
- Visa, MasterCard, Amex credit/debit cards
- Apple Pay (in Safari)

Q: How secure is buying online with Kickpack Singapore?
Our online store is certified Level 1 PCI DSS compliant, and includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. See more information on PCI Compliance here.

Q: What is your delivery policy?
Enjoy FREE & FAST DELIVERY in Singapore! Receive yours in just 2-4 working days.

Our deliveries are made by Speedpost Standard, Singapore’s most established delivery service. Deliveries are Mon-Fri 9am-6pm, and Sat 9am-12.30pm. Excludes Sundays and Public Holidays.

Q: What if I'm not in when my order arrives?
Your item(s) will be delivered to a post office or POPStation nearest your delivery address for self-collection within a stipulated period. Details will be stated on your Speedpost Delivery Advice.

Q: Can I place an order first, but arrange for delivery at a later date?
Of course! Getting Kickpack as a gift or for your new house? Place your order now to avoid disappointment of your items going out of stock later. Once your order is placed, those items are yours, and yours only. Email us at hello@kickpack.sg with your order number immediately after your online purchase to hold your delivery. When you are ready for delivery, simply email us to let us know. Speedpost will pick up the item(s) from us latest by the next working day. Your item(s) will then be delivered via Speedpost Standard service (delivery takes just 2-4 working days, Mon-Fri 9am-6pm, Sat 9am-12.30pm).

Q: I am getting Kickpack as a gift/surprise for someone. Can I arrange for delivery on a specific day?
Yes you can! Simply choose 'Specific-Day Delivery' at checkout. Enter your desired delivery date (Mon-Sun) and time slot (10am-2pm, 2pm-6pm, 6pm-10pm) in the 'Notes' section at checkout. Your order needs to be at least 2 working days before your desired delivery date. This 'Specific-Day Delivery' service is available for just $20.

Q: Where can I try out Kickpack games before purchase?
At our Kickpack Corner! A showroom-in-the-sky with beautiful panoramic views of Singapore, experience foosball and table tennis fun in a cosy ambience just like home! Click here for directions.

Q: Are your items available for cash-and-carry from Kickpack Corner?
Definitely! Why wait? Showroom accepts Visa / Mastercard / NETS / Cash.

Q: What happens if what I want is out of stock?
Demand is high and despite our best intentions, we may temporarily be out of stock, especially during peak seasons. Our online ordering system does not allow orders for items which are out of stock. For out-of-stock items, please email us at hello@kickpack.sg for order and estimated delivery date.

Q: What is your refund/return policy?
7-DAY MONEY BACK GUARANTEE
All online orders placed with Kickpack Singapore are covered by a 7 day money back guarantee. Goods purchased on our website can be returned for a refund provided you have first contacted us within 7 days upon delivery, and the original packaging must be unopened and undamaged in a resalable condition. The refund amount shall comprise the original purchase price of the item less re-stocking fee of 15% of the purchase price. The delivery charge is non-refundable.

Q: What if I want to purchase in quantity?
We have many requests for projects, functions and multi-purchases. We offer discount on such bulk purchases (10 or more pieces only) to private consumers and non-wholesale businesses. Please email us at hello@kickpack.sg with your name, contact details, models and quantities.